Refund policy

Returns

All products returned must be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Connect-Ease requires a return merchandise authorization (RMA) submitted by Connect-Ease’s corporate office. Shipping charges on returned items are the customer’s responsibility. For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.

If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for Connect-Ease to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Connect-Ease immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Connect-Ease of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage. Contact Customer Relations at 952-548-1251 or your Connect-Ease account manager to arrange for carrier inspection and a pick up of damaged merchandise.

DEFECTIVE returns can be returned directly to Connect-Ease within 30 days from the invoice date for credit refund or replacement. Please disregard if we have agreed to “Destroy in Field” as the preferred method.